Terms & Conditions

Welcome to The CleanUp Crew! These Terms and Conditions (referred to as "Terms") govern your access to and use of our website www.thecleaningcrew.co and our services. By accessing our website or using our services, you agree to comply with these Terms. If you do not agree, please refrain from using our services.

‍1. Services Provided
The CleanUp Crew offers residential and commercial cleaning services in the Greater Houston area. The specifics of the services provided will be outlined in the service agreement or quote shared with you.

‍2. Booking and Payment
- Booking: All service bookings can be made online, via email, or by phone. Bookings are subject to availability.
- Payment: Payments must be made in full prior to the scheduled service date unless otherwise agreed upon. We accept credit cards, debit cards, and other electronic payment methods.
- Cancellation: Cancellations must be made at least 48 hours in advance. Failure to cancel within this timeframe may result in a cancellation fee.

‍3. Client Responsibilities
‍To ensure efficient service, you agree to:
- Provide access to the property during the scheduled time.
- Secure any valuables or fragile items prior to our arrival.
- Notify us of any specific cleaning instructions or requirements beforehand.
We are not responsible for damages caused by failure to follow these responsibilities.

‍4. Our Commitment
‍We are committed to providing high-quality cleaning services. However, we:
- Do not guarantee the removal of all stains, odors, or damage caused prior to our services.
- Are not responsible for damages caused by pre-existing conditions, such as faulty appliances or fixtures.

‍5. Limitation of Liability
‍To the maximum extent permitted by law, The CleanUp Crew will not be liable for any indirect, incidental, or consequential damages arising from your use of our services. Our total liability will not exceed the amount paid for the specific service in question.

‍6. Refunds and Satisfaction Guarantee
‍Your satisfaction is important to us. If you are unsatisfied with our services, please notify us within 24 hours. We will address the issue promptly by:
- Re-cleaning the area of concern at no additional charge, or
- Offering a partial or full refund at our discretion.

‍7. Intellectual Property
‍All content on our website, including text, graphics, logos, and images, is the property of The CleanUp Crew or its licensors and is protected by intellectual property laws. You may not use or reproduce this content without our prior written consent.

‍8. Prohibited Activities
‍You agree not to:
- Use our website or services for any unlawful purpose.
- Attempt to gain unauthorized access to our systems or data.
- Disrupt the functionality of our website or services.

‍9. Privacy
‍Your use of our services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

‍10. Changes to Terms
‍We may update these Terms periodically to reflect changes in our practices or legal requirements. Any updates will be posted on our website with the revised effective date. Continued use of our services after changes indicates acceptance of the updated Terms.

‍11. Governing Law
‍These Terms are governed by the laws of the State of Texas. Any disputes arising under these Terms will be resolved in the courts of Montgomery County, Texas.

‍12. Contact Us
‍If you have any questions or concerns about these Terms, please contact us at:
‍Phone: (346) 336-4442
‍Email: support@thecleanupcrew.co
‍Website: www.thecleanupcrew.co

‍Thank you for choosing The CleanUp Crew. We look forward to serving you!